One number, for one pilot, with the waits written underneath it. How to measure the days between an accepted idea and the first live signal, and why you should never bonus it.
Almost every delay between an approved idea and a live user lands in one of seven places. A whiteboard, two dates and the people who waited are enough to find yours.
The exercise I ask every IT leader to do before anything else. Pick one small use case, stay with it from idea to production, and write down every wait.
Adapted from the introduction to The Seven Frictions